Using the Unified Inbox
The unified inbox brings all your LinkedIn and email conversations into one place, helping you manage lead communications efficiently.
Getting Started
Connect your accounts - Link your LinkedIn and email accounts in SDR Profiles to start receiving messages in the unified inbox.
Key Features
Switch between accounts - Use the dropdown at the top of the conversation list to view messages from all accounts or filter to a specific LinkedIn/email account.
Filter conversations - Click the filter icon to:
Filter by specific tags (built-in or custom)
Show only LinkedIn messages or emails
View uncategorized conversations
AI-powered replies - Enable AI reply suggestions to auto-generate contextual responses. Customize the AI's behavior:
Set your objective (schedule meeting, handle objection, etc.)
Choose a sales angle (revenue growth, cost savings, etc.)
Adjust tone, length, and formality
Press R to generate a new suggestion
Lead details panel - Click a conversation to view lead information including contact details, lead variables, and meeting status.
Auto-Tagging
When a lead replies to your outreach, MailMoo automatically analyzes the message and applies a tag based on sentiment. This helps you prioritize responses at a glance.
Auto-assigned tags:
Interested - Lead shows interest, asks questions, or is open to a conversation
Not Interested - Lead politely declines or indicates it's not a good fit
Wrong Person - Lead suggests contacting someone else
Do Not Contact - Lead explicitly asks not to be contacted again
Tags are only applied when the AI confidence exceeds 75%. Ambiguous replies (like "Thanks" or "Got it") won't trigger auto-tagging.
Tips
Conversations are sorted by most recent activity
Unread count appears in the sidebar navigation
Mark conversations as read/unread from the message menu
Use tags to organize and prioritize your responses